The general travel agency Local Travels s.r.o. (“We”, “Us”) is committed to protecting and respecting your privacy. For this purpose, we use your personal data and process it in accordance with applicable and effective legislation. We take great care to protect your personal information so that we can prevent any unauthorized interference with your privacy. This Privacy and Cookies Policy sets out the basis on which the personal data collected from you or provided by you to Us, will be processed by Us. Please read the following carefully to understand our practices regarding your personal data and how We will treat it.
According to the regulation of the EU on the General Data Protection 2016/679 from 27 April 2016, the Data Controller is General Travel agency Local Travels s.r.o. (trading as Local Travels),with registered address: náměstí Republiky 17, Jáchymov Post Code 362 52, IČO: 08726329, registered at the Regional Court in Pilsen, Section C, Insert 38654, phone number +420 737 919 401, +420 606 905 502 e-mail: info@local-travels.cz
2. WHAT PERSONAL DATA WE PROCESS, TO WHAT EXTENT AND FOR WHICH PURPOSES?
2.1 We only process those personal data and to the extent that we can provide our services to you, to comply with our legal obligations and to protect our legitimate interests. We collect personal information from our clients, including potential clients who are interested in our services or who have consented to contact them with our services.
2.2 We collect and process some or all of the following types of information from you in the course of your use of the website or providing our services:
(a) Information that you provide by filling in booking forms on the website, via e-mail or phone. This includes information provided at the time of purchasing services, subscribing to a newsletter, or requesting further information or services.
(b) Specifically, personal details such as name, email address, phone number, dietary requirements, IP addresses or any information input by when using the website, completing our survey forms, using our services.
(c) in respect of the personnel engaged by our suppliers and resellers (or prospective suppliers and resellers), and with whom we come into contact in connection with the relationship between Us and our reseller and supplier, we will process your contact details such as your name, e-mail address, phone number, and any other information that you provide to us.
(d) If you contact Us, We may keep a record of that correspondence.
(e) We may also ask you to complete surveys that We use for research purposes, (although you do not have to respond to them).
(f) Details of your visits to the website including, but not limited to, IP address, traffic data, location data, weblogs and other communication data, and the resources that you access.
(g) When using our online form to book and purchase our products, your name and e-mail address are required from you to enable Us to process your order. Your name and email address is required from you to enable Us to add you to our mailing list.
(h) We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.
2.3 Uses made of your information
We use information held about you in accordance with the legal bases and for the following purposes:
(a) To carry out any obligations arising from any contracts entered into between you and Us. We rely on “performance of a contract with you” as the legal basis for this processing.
(b) Your bookings, after you make a booking with us your personal data will be processed for the purpose of this booking.
(c) To notify you about changes to our services or contact you in the case of issues or emergencies in respect of the tour you have purchased. We rely on “performance of a contract with you” as the legal basis for this processing.
(d) If you are engaged by one of our resellers or suppliers, we may process your data in order to perform our obligations pursuant to a contract with that customer or reseller. Where we do so we rely on “legitimate interest” and the legitimate interest is “carrying out a contract with a reseller or supplier”.
(e) To provide you with our newsletters. We rely on “consent” as the legal basis for this processing.
(f) We rely on your consent as the lawful basis where you have agreed to participate in a survey, and for the processing of such personal information as has been collected through that survey.
(g) To respond to your enquiries. Where you have contacted us via e-mail or telephone we rely on “legitimate interest” and the legitimate interest is “responding and contacting you regarding the enquiries you have made in relation to the services we offer”.
(h) To ensure that content on the website is presented in the most effective manner for you and for the device(s) you use to access and view the website. We rely on “legitimate interest” as the legal basis for this processing, and the legitimate interest is the maintenance and improvement of our website for the benefit of all our users.
2.4 Marketing
We may use information held about you to promote our products and services that may be of interest to you. We will only do this where we reasonably believe that our services may be of interest to you and we rely on “legitimate interest” to promote our products and services to you.
If you do not want Us to use your data in this way please either (i) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (ii) inform Us at any time by contacting Us at the contact details set out below.
2.5 Disclosure of your information
We routinely disclose your personal data to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. hotel reservation).
We may also disclose your personal data to third parties:
(a) in the event that We sell or buy any services related to your tours, in which case We may disclose your personal data to the prospective seller or buyer of such services
(b) in a case when all or some product-related services are provided by a third party, the personal information we hold about our customers will be passed on to a third party;
(c) if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or
(d) to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the website; or
Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.
2.6 Payment
If you purchase our products on our website payment is handled separately and securely through the third parties. We use TransferWise, PayPal and bank transfers as ways of payment. If you want to find out more about how the third party processes your personal data, you can refer to their own Privacy notice.
3.1. Security
We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access. The Website contains links to our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.
3.2 Keeping your personal data up to date
If your personal details change you may update them by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to the contact details below.
3.3 How long we keep your personal data
We will hold details relating to any purchase you make, such as your name, e-mail address, IP address for 10 years from the date of the transaction.
In instances where you have not completed a transaction We will hold your contact details for 6 months your details were inputted in this respect.
If you are engaged by one of our resellers or suppliers, we will hold your contact details for the period that supplier or reseller is registered with us and for 6 months after.
Where you have contacted us via e-mail and telephone, We will hold your contact and enquiry details for 6 months.
Where you have participated in our surveys, We will hold your survey details for the period for which you give us consent, or until its withdrawal.
3.4 Where we store your personal data
All information We hold about you is stored on secure servers.
Under the General Data Protection Regulation you have a number of important rights free of charge.
In summary, those include rights to:
(a) Right to withdraw consent
If we process personal data with your consent, you can withdraw such consent at any time free of charge.
(b) Right to be informed about how we process your data and access to your personal data
You have the right to obtain confirmation from us whether or not the personal data concerning you are being processed and if so, you have
(c) the right to access such personal data and other processing information. You also have the right to obtain copies of the processed personal data.
(d) Right for correction
You have the right to correct inaccurate personal data concerning you without undue delay.
(e) Right to Restrict Processing
In some cases you are entitled by law to restrict the processing of your personal data.
(f) Right to object
If you believe that the processing of your personal data is in the contrary to your privacy or legal regulations, you have the right to object to such processing.
(g) Right of portability
You have the right to collect your personal data in a structured, commonly used and machine-readable format in certain situations, you have the right to transfer this data to a third party.
(h) Right to erase personal data about you
In some legally prescribed cases, you have the right that we delete personal data about you, upon your instruction to do so.
(i) Right to make a complaint
If you have any doubts about compliance with the obligations related to the processing of personal data, you can contact the company.
(j) Claim damages for breach of any data protection laws.
If you have any questions, requests or complaints regarding the processing of your personal data, please use the contact information below.
We hope that We can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.
We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website.
We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to third parties affiliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.
Our Website uses cookies to distinguish you from other users of our Website. This helps Us to provide you with a good experience when you browse our Website and also allows Us to improve the Website. By accepting our cookies policy you agree to our use of cookies as more specifically set out below. A cookie is a small file of letters and numbers that We store on your browser. Their function is to distinguish users, without identifying any of them. The cookies We use include:
(a) “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
(b)”Strictly necessary” cookies. These are cookies that are required for the operation of our Website.
(c) “Marketing cookies” They help us to better target our website visitors. They do not store personal data directly, but they work with a unique identifier for the browser and the device through which you connect to the Internet.
Please note that third parties affiliates may also use cookies, over which We have no control.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.
All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed in written form to our email: info@local-travels.cz.